|Which car hire
suppliers do you use ?
negotiated deals with all the major international car hire
suppliers, plus many local specialists. These suppliers include -
Alamo, Hertz, Avis, Budget, Dollar, Thrifty and Europcar. For each
location selected our car hire search engine will deliver the best
rates and availability for the type of car and dates selected. This
may mean that vehicles are not available for a specific supplier for
each location, but you can rest assured that you will be offered our
most competitive rate available from a trusted supplier every time
you book with us.
|When is my car
voucher sent to me?
usually sent out within 7 days of you making your online booking. If
you will be travelling sooner than this, we may get in touch to
arrange getting your car voucher to you. If you do not receive your
voucher after 7 days then contact us quoting your booking reference
|Do I need to
reconfirm my car reservation?
No! There is no
need to reconfirm your booking once it is made. We will send you
your car voucher in the post (unless it is a last minute booking in
which case we may have to fax or email it to you), which you need to
keep in a safe place and take with you when you collect your
vehicle. It is also a good idea to keep a handy note of your booking
reference number to quote if necessary.
information/documentation will I need to collect my car?
You will need
to take your passport (or similar photo ID), drivers licence,
prepaid car voucher and a valid credit card preferrably in the
drivers name. In some countries outside Europe, you may also need an
International Drivers Permit to accompany your national
|Who do I contact
if I want to change my car hire details?
If you need to
make any changes to your booking you will need to contact our
customer services, and we will get back to you within 2 working
days. You will need to quote your booking reference number so keep
it handy. There may be a charge to make amendments to your booking,
therefore, we strongly recommend you take out the cancellation
protection available when you book. This allows you to make changes,
or even cancel, for no extra charge up to 48 hours before you
|Who do I contact
if I want to cancel my car?
If you need to
cancel your car please contact our customer services and we will get
back to you within 2 working days. You will need to quote your
booking reference number so we can locate your booking quickly.
There may be a charge made for cancelling your booking. This could
be up to 100% of the rental cost, therefore we strongly recommend
you take out the cancellation protection available when you book.
This allows you to change or cancel your booking, free of charge, up
to 48 hours before you go.
|I need to cancel
my car will I get a refund?
if you take out the cancellation cover available when you book as
this allows you to make changes to your booking, or cancel for no
extra charge, right up to 24 hours before you are due to collect
|Can I have my
refund in cash or cheque?
Sorry! It is
only possible to refund money back onto the original card that
payment was received from. It is not possible to refund monies to
another card, nor issue a cheque.
|I have not
received my voucher yet or a confirmation, who do I speak to?
Your best bet
is to contact our customer services.Have your booking reference
number handy when you call so we can locate your booking quickly for
|I have lost my
car voucher! What do I do now?
worry! Contact our customer services team and we will discuss
the options available to you depending on how soon you are to
|What sort of licence do I need to drive abroad?
will have slightly different rules regarding driving licences so you
will need to check these details before you go. You will need to
produce your original driving licence when you collect your car
(photocopies or faxed copies are not acceptable) and may also need
to produce an International Drivers Permit to accompany it. Dont
forget that if you are using one of the new UK photo licences then
this needs to be accompanied with the paper licence too in order to
|What happens if
I break down or have an accident?
breakdown or have an accident you need to immediately contact the
rental location listed on your voucher for either a replacement
vehicle or authorisation for repairs. In the event of an accident,
write down as many details as you can remember, exchange contact
details with anyone else involved (dont forget to give the other
driver the car hire companies details) and get any witnesses contact
details if you can. Draw a picture of the accident scene showing the
position of vehicles and any relevant features of the area/roadside,
i.e. lampposts etc. Dont forget that in the event of an accident it
is a legal requirement to inform the local Police either straight
away or within 24 hours depending on the applicable countries law
(even if no one has been hurt), and you will need to obtain a signed
police report. Make sure you keep copies of all your rental
documents (and the police report), as you will need these if an
insurance company is involved with a claim, either against you or on
your behalf. Its best to do this anyway in case there is any sort of
|Can I book my
car over the phone instead?
booking online is really easy and hope you do too. Please be assured
that our site is fully secure and all your personal details
including your card number is encrypted, if you prefer however to
speak to one of our Customer Services team direct then you can
|Can you help me
plan my route?
To help you
plan your route, we suggest using the following web-sites. If you
spot any good sites please share them with us.
For mainland Europe
For the UK
|If I drop my car
off early - will I get a partial refund?
Sorry! Even if
you bring your car back earlier than expected you will not be due
any refund on the rental fee.
|What happens if
I drop my car off late?
You will be
charged an extra days rental if you are late bringing your car back.
This is payable locally in local currency and possibly there will be
|Will I get the
make and model of the car that I have requested?
depend on availability at the time of your arrival. We cannot
guarantee the exact make and model, however, the car hire company
will provide a similar make and model, or will upgrade you at no
extra cost if a similar sized car is not available for you when you
arrive. If the vehicle supplied is unsatisfactory, you need to
request a replacement from the car hire supplier at the time of
collection. You should also inform customer services on your return.